Stakeholder Engagement

To execute our corporate social responsibility initiatives effectively and efficiently and to contribute to the sustainable development of our industry and those we touch, we routinely collaborate with stakeholders -- sharing information, hearing concerns and welcoming ideas about our sustainability efforts.



Sales relationships, customer service surveys, online communications, strategic meetings.


We regularly survey our customers to understand issues of importance to them, including the importance of sustainability. Our listening program was established to gain an understanding of the most effective ways to respond to their needs and concerns.



Financial reports, annual shareholder meetings, news releases, investor conference presentations, meetings with Socially Responsible Investors, investor relations website


FY2016 10-K, Investor Events and Presentations



A company-wide associate survey; associate training; intranet site; newsletters


Sysco Speaks, our company-wide survey, offers our associates an opportunity to provide anonymous feedback and put forward ideas to improve engagement and overall business performance. See Our Associates.

Our online learning platform, Sysco Interactive University, provides associates with professional development opportunities and contributes to a culture of continuous learning. See Our Associates for more information.

Our intranet site “The Dish” provides timely, engaging news and information to employees, as well as easy access to important tools and resources.

AlertLine, our global, 24-hour, toll-free hotline, allows associates to report ethical concerns.

All Sysco associates are trained annually on the company's ethics and food safety policies. See Ethics and Governance.



Industry association activities, direct outreach


Complying with regulatory agencies is an important part of our business. We interact regularly with organizations such as the U.S. Department of Transportation, the Occupational Safety and Health Administration, the Environmental Protection Agency and the Department of Homeland Security to ensure that our business practices meet their requirements.



Supplier surveys, in-person meetings, Supplier Sustainability Award


We engage with certain strategic suppliers in our Joint Business Planning program. This program provides a structured process of collaborating with these suppliers that benefits all parties by aligning objectives, identifying efficiencies and encouraging innovation.

We work with small and midsized specialty producers to provide customers with locally-produced items. Our FreshPoint locations have implemented technology that enables the tracking of local purchases from farm to customer, and our Broadline companies have various local food programs.

Our Integrated Pest Management program works with participating farmers to protect environmentally sensitive growing areas, soil and water sources by encouraging responsible use of fertilizers and pesticides and the use of cover crops, crop rotation and natural pest-control methods.

Sea Watch International, a supplier of clam products, won our 2016 Supplier Sustainability Award for their work to help Sysco meet its 2015 sustainable seafood goals.

See Sourcing Our Food Sustainably and Responsibly.



Corporate communications, in-person meetings


The World Wildlife Fund is advising us as we work toward sourcing our Sysco Brand top 15 wild-caught and top five farmed seafood species from sustainable fisheries. See Sourcing Our Food Sustainably and Responsibly.

Our relationship with the Global Food Safety Initiative is improving efficiencies in global food safety management systems. See Safe and Healthy Products.

We celebrated the 14th year of our partnership with Share Our Strength, a leading national nonprofit organization devoted to ending childhood hunger. See Philanthropy and Volunteering.

In December, 2015, Sysco made a commitment to support the Center for Produce Safety. See Examples



Industry events, benchmarking, best practices


Collaborating with the Produce Marketing Association, we have offered 21 Good Agricultural Practices workshops since 2011, reaching more than 1,200 small farmers. See Sourcing our Food Sustainably and Responsibly.

We influence business, legislation and regulation through our industry trade associations with the International Foodservice Distributors Association and the National Council of Chain Restaurants. See Government Relations and Public Policy.

Sysco's Animal Welfare Council, comprised of Sysco Quality Assurance and Merchandising personnel and invited experts in animal welfare, provides feedback to our management team on the design, development and implementation of our animal care and handling programs, and also advises us on emerging issues.